Privacy Policy

1. Who is responsible for the data

The controller is GOR — Gestão de Obras e Remodelações (“GOR”). For any question about privacy or personal data, please contact us at geral@gor.pt.

2. Data we may process

When you use the contact form, we may process the data you choose to provide, namely:

• your name, email address and telephone number;
• your area, if you provide it;
• the description of the project or service you are requesting.

When you browse the website, we may process technical and statistical usage data only if you accept analytics cookies, as explained below.

3. Why we use the data

We use form data to respond to your enquiry, assess a request for a quote, prepare a proposal, communicate about GOR services and handle pre-contractual or contractual steps related to your request.

The processing is based on pre-contractual steps requested by you, the performance of a contractual relationship where applicable, compliance with legal obligations, or GOR’s legitimate interest in managing and protecting its business. Analytics cookies are used only with your consent.

4. Cookies and Google Analytics

The website uses analytics cookies only after you accept them through the cookie notice. For this purpose, we use Google Analytics to obtain aggregated data about pages visited, traffic sources, interactions and website performance.

We do not send the data entered in the contact form to Google Analytics, including your name, email address, telephone number, area or message. You may accept or decline analytics cookies and change your choice at any time through the “Cookies” link in the footer. Declining them does not prevent you from using the website or sending a contact request.

Analytics data may be processed by Google under its own policies and safeguards applicable to international transfers. GOR uses this data only to assess and improve the website and its content.

5. Who we share data with and for how long

Data is accessed only by authorised GOR personnel and by service providers supporting hosting, email, security or the technical operation of this website, only to the extent necessary for those services.

We retain contact requests for as long as needed to answer your enquiry, manage a possible business or contractual relationship and comply with applicable legal obligations. Analytics data is processed according to the Google Analytics retention configuration.

6. Security

We apply appropriate organisational and technical measures to protect data against unauthorised access, alteration, loss or disclosure. No transmission or storage is entirely risk-free, but we aim to keep security measures proportionate to the data processed.

7. Your rights

Where applicable, you may request access, rectification, erasure, restriction of processing or object to the processing of your data, as well as data portability where applicable. You may withdraw consent for analytics cookies at any time without affecting the lawfulness of previous processing. You may also lodge a complaint with the Portuguese Data Protection Authority.

8. Contact and changes

To exercise your rights or ask a question, email geral@gor.pt with the subject line “GOR Website Privacy”. We may update this policy when there are relevant changes to the website or to the way we process data. The current version will always be available on this page.